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Terms and Conditions


Terms and conditions applicable for reservations prior to January 18, 2022.

1. Our agreement

An online booking process must be followed in order to book your holiday. In some cases, where you contact our call center, we will complete this process on your behalf. By submitting (or agreeing that we may submit on your behalf) the booking via our website, that person accepts these terms on behalf of all persons named on the booking. A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation. Please check all your booking details, including your personal information, before submitting your booking for confirmation. If you are booking through our call center, please ensure that you provide all the correct information, and check the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out. It may harm your rights if you don’t.

The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

Travel is personal and each individual’s goals and experiences may differ. We will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday/vacation offered by Exoticca.

2. Payment

You must make payment for your arrangements in accordance with the instructions we give you. Generally speaking, in order to reserve your place, a deposit must be paid at the time of booking. The full balance must also be received prior to any date we may specify, which will usually be eight weeks (60 days) to your intended departure date. Bookings made four weeks or less before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.

3. Insurance

We recommend that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

4. Special Request

Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. While we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

5. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

6. The price you pay

The price of your chosen arrangements is calculated based on the services and dates you select, and will depend on the number of persons included in the booking. It is your responsibility to review the sections of your enquiry titled "the price includes" and "price does not include" before completing the booking process.

Tourist tax: in some countries hotels may require payment of a fee or tax locally. Please enquire of us for further details.

We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed holidays.

7. Changes and cancellations by you

If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing to customerservice@exoticca.com as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing to the aforementioned e-mail address, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day. See our Customer Service operating hours in the section “Contact” of this website. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to charges. If there are specific cancellation conditions for particular arrangements, these will be referred to in the paragraph headed "conditions" in your enquiry. If no such specific conditions are detailed, cancellation charges set out below shall apply. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Since we incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, you will have to pay cancellation charges as follows:

Period before departure in which you notify us.

For bookings purchased before the 09/03/2020 and between 01/04/2020 to 06/04/2020:

  1. More than 30 days - Deposit only plus any airfare that has already been paid by us
  2. Between 15 and 30 days - Deposit and 75% of final payment
  3. Less than 15 days 100% of holiday cost

For bookings purchased between 10/03/2020 to 31/03/2020 and 07/04/2020 to 19/05/2020 with Free Cancellation Promotion:

  1. More than 30 days - Free Cancellation
  2. Between 15 and 30 days - Deposit and 50% of final payment
  3. Less than 15 days 100% of holiday cost

For bookings purchased from 20/05/2020:

  1. More than 60 days - Free Cancellation
  2. Between 15 and 60 days - Deposit and 50% of final payment
  3. Less than 15 days 100% of holiday cost

The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Charges in the event of a change

In the event we can meet your requested change, you will have to pay $50 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Note: Certain arrangements in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

8. Changes and cancellations by us

Pre-departure changes and cancellations

Because we plan your arrangements many months in advance, in some circumstances we must reserve the right to make changes to them and cancel them.

Most changes will be minor, and while we will do our best to notify them to you as soon as reasonably possible before your departure, we will have no other liability to you in respect of them.

Examples of “minor changes” made before departure include the following:

  • A change of overall length of your arrangements of twelve hours or less.
  • A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” made before departure include the following:

  • A change of accommodation area for the whole or a significant part of your time away.
  • A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
  • A change of overall length of your arrangements of twelve hours or more.
  • A significant change to your itinerary, missing out one or more destination entirely.

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

  1. (for major changes) accepting the changed arrangements,
  2. having a refund of all monies paid; or
  3. accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

If we make a major change to your travel arrangements or cancel less than 60 days before departure, we will also pay reasonable compensation based on the below table if appropriate:

Period before departure in which we notify you the Amount you will receive from us

60-15 days - 5% of the total cost of your arrangements

14-3 days - 10% of the total cost of your arrangements

Less than three days - 25% of the total cost of your arrangements

We will not pay you compensation where:

  1. we make a major change or cancel more than 60 days before departure;
  2. we make a major change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care;

We will not pay you compensation and the above options will not be available where:

  1. we make a minor change;
  2. we cancel as a result of your failure to make payment in accordance with these terms;
  3. where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Changes and cancellations after departure

If we become unable to provide a significant proportion of your arrangements after you have departed, we will make alternative arrangements for you but if it is impossible to do so, or you choose not to accept them for good reasons, we will, where appropriate, provide you with equivalent transport back to your place of departure or other place we both agree. If your arrangements are a package, and if appropriate in all the circumstances, we will also pay you reasonable compensation but if any such changes or cancellations are caused by "force majeure" (see below), we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.


Exceptional conditions for reservations made between March 10, 2020, and March 31, 2020; and between April 07, 2020, and May 19, 2020.

Reservations under the title "Free cancellation policy included" will be governed exclusively by the terms and conditions established in said promotion, and therefore the general conditions established in the previous paragraphs will not apply.

For products purchased within the "Free Cancellation Policy" promotion, in case of requesting cancellation, the return of funds will be processed via the same method of payment used when making the booking (card, bank transfer, voucher, etc).

The conditions for reservations made between March 10, 2020 and March 31, 2020, are as follows:

  1. The promotion will apply to all bookings made between 10 March 2020 and 31 March 2020, with a departure date of up to and including 30 November 2020.
  2. The customer has up to 30 days before the departure of the trip to request the free cancellation.

The conditions for reservations made between April 07, 2020 and May 19, 2020, are as follows:

  1. The promotion will apply to all bookings made between 07 April 2020 and May 19 2020.
  2. The customer has up to 30 days before the departure of the trip to request the free cancellation.


9. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Department of State to avoid or leave a particular country may constitute Force Majeure.

Special note on COVID-19 situation

The Covid-19 pandemic has created an unparalleled global crisis for the entire travel industry leading to an unprecedented amount of cancellations and curtailments throughout the world. Exoticca, in line with other travel companies, is applying exceptional measures when dealing with these bookings.

Should a PCR test be required to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company.

10. Complaints

If you experience a problem during your holiday, please immediately inform the relevant supplier (e.g. your hotelier) so that they can take steps to put things right. You should also contact us by emailing customerservice@exoticca.com. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.

Exoticca recommends that any customer who wishes to make a complaint about the services contracted, or those that have been contracted incorrectly, by the hotel or by the relevant supplier acting on behalf of the hotel, to make their complaint known within 24 hours of their arrival.

If you do not receive a satisfactory reply to your complaint, we recommend that you send the details in writing to the hotel or the relevant supplier, and additionally, we recommend that you send a copy to Exoticca by email to: customerservice@exoticca.com

11. Your behaviour

If in our opinion or in the opinion of any person in authority, your behavior is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

Our responsibilities differ according to what you have booked:

  1. In relation to bookings of ‘packages’
    We accept responsibility as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
  2. In relation to all other bookings
    We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
  3. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

    the act(s) and/or omission(s) of the person(s) affected;
    the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
    unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
    an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

    (We may however provide you with assistance in the event you experience difficulty arising out of these circumstances if your arrangements amount to a package.)
  4. We will not be responsible or pay you compensation:

    for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you.
    for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

    Luggage: luggage and other personal belongings are transported at your own risk so should be supervised at all times. For air, rail, sea or river transport the conditions set by transportation companies will apply, being the applicable passenger ticket document issued. In the event of harm, late delivery or loss, the consumer shall report this immediately to the carrier.
  5. Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):

    whether or not you have followed the complaints procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
    the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements.
    when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

    (Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)

12. Jurisdiction and applicable law – Choice of Law

These Booking Conditions and any agreement to which they apply are governed in all respects by New York law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with in a court of competent jurisdiction in the State of New York.

13. Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Up to date travel advice can be obtained from the Department of State, visit www.state.gov

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

The airlines, in compliance with the requirements of the US Government, are legally obliged to allow the Bureau of Customs and Border Protection (CBP) US data access certain travel and booking of passengers flying into / from or transiting through US. This data is primarily used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses.

14. Flights

The flight timings given on booking are for general guidance only and are subject to change. The actual flight times will be those shown on your etickets. You must accordingly check your etickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been issued.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.

Our website is our responsibility. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Generally, minors travel with an adult. Exoticca will not organize trips for minors unless they are accompanied by an adult.

General conditions of air transport

The airlines determine the conditions of implementation of air transport and are solely responsible for the changes in schedules or routes, stops, changes of airport delays and flight cancellations. In most cases, all these circumstances respond to the saturation of airspace, the need to respect the rules of air navigation and the period of maintenance of aircraft at airports, all with the sole purpose of ensuring safety passengers.

We will not be liable for any schedule changes, delays, cancellations and other circumstances attributable to the carrier, your own actions or those of a third party or force majeure.

Please note that if you do not use the outbound flight ticket, the company can cancel the return flight.

Check in times are as a minimum an hour and a half before departure on domestic flights and two hours before departure for medium-haul and international flights. Please see your travel documents for any specific instructions.

Changes and Cancellations: Once you have been issued with an eticket for your flight, that flight will not be refundable. To change requests, the conditions set by the airline for the appropriate fee will apply.

Airlines can make schedule changes or cancellations before departure, so it is your responsibility to confirm your flight 48 hrs:

In the booking process, we will request personal and contact information so that we may communicate if necessary, any incident that may arise in your booking. We will have no liability if the data you provide is incorrect or incomplete.

Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage.

Documentation required for your trip.

It must include the name and surname of passengers as stated in its documentation (ID card, passport or residence/NIE)

It is the responsibility of each passenger to ensure you have valid travel documentation which meets the requirements of the airline, immigration and the authorities of each destination.

Please note that:

All passengers are required to carry a valid travel document (including infants and children).

- A Passport to travel outside the European Economic Area (EEA) must be valid for the period of intended stay. If a visa is applicable, any child / infant must travel with adult figure in the photograph of the visa.

- All Citizens who are not EU/EEA must have their travel documents validated and boarding pass before going through the airport security area.

- To Ensure compliance with all regulations, passengers should carry a valid passport (and visa if applicable) or a national identity card issued by a government of the EU/EEA on all routes. The passenger will pay fines, penalties or costs arising out of breach of this requirement.

- The Green cards, driving license, family books, notepads maritime identification a police report (issued in case of loss or theft travel document), military identification cards, among others, are not accepted as valid documents. If the photo IDs expired or damaged they will not be accepted on any flight.

- Data from travel documents of passengers (including children and infants) must be entered during the online check-in process. On all routes, passengers must present valid travel documents and online boarding pass at airport security area and at the gate.

15. Miscellaneous

Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation.  You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.

We recommend that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

Every effort is made to ensure brochure accuracy at the time of going to press; however, Exoticca cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.

All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement.

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.  Neither Exoticca nor any of its staff or agents, accepts any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.

16. SMS Conditions

Exoticca SMS Alerts

The Receive an invitation to get messages from Exoticca through your mobile device. Text JOIN to 53134 to receive a reply text message. You will gain 1 message per month. Message and data rates may apply.

By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

STOP Information

Text STOP to 53134 to stop receiving Exoticca messages (you will receive a confirmation text).

HELP Information

For additional information, text HELP to 53134, or send us a message through our contact form or call us.

You can also contact our Customer Service team by calling +1 888-488-0592.

Support Mobile Carriers

AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, C Spire Wireless, Carolina West Wireless (CWW), CellCom USA, Google Voice, U.S. Cellular. ACS/Alaska, Advantage Cellular (DTC Wireless), Aio Wireless/Cricket, Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chariton Valley Cellular, Chat Mobility USA, ClearTalk(Flat Wireless), Copper Valley, Coral Wireless (Mobi PCS), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, i Wireless (IOWA Wireless), Illinois Valley Cellular (IV Cellular), Immix(Keystone Wireless), Inland Cellular Telephone Company, Leaco, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Northwest Missourri Cellular Limited, Panhandle Telecommunications Systems(PTCI), Peoples Wireless, Pine Belt Wireless, Pine Cellular, Revol Wireless USA, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, Union Telephone Company(Union Wireless), United Wireless, Viaero Wireless, West Central Wireless (5 Star Wireless).

T-Mobile is not liable for delayed or undelivered messages.

Review our privacy policy here.

17. Responsibility

The Operator shall be responsible to the guest for supplying the services and accommodations described in this brochure, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Operator’s control. In such circumstances, the Operator will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances.

Neither Exoticca, its affiliates, agents and/or employees nor the actual Operator or its agents or affiliated entities (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee.  The released parties shall not be liable for indirect, special or consequential damages. All baggage and personal effects are at all times and in all circumstances at the risk of the guided vacation/holiday participant. Exoticca recommends that guest obtain baggage insurance. After return at the end of the guided vacation/holiday, if lost articles are found and returned to the owner, a service fee will be charged. The Travel Directors, carriers, hotels and other suppliers who provide services on guided vacation/holiday are independent contractors; they are not agents, employees or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Exoticca to participate in such trips and activities you agree you will not make a claim against Exoticca, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Exoticca, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.

18. Special Promotions

Discount only applicable to new bookings made from 19/05/2022 to 31/05/2022. Not valid for existing reservations or for customers who cancel a reservation between 19/05/2022 and 31/05/2022 . Promotion not applicable with any other type of additional discount. The discount is per booking and will not be applied per passenger.