Hello, how can we help you?

On our website, you can find the "Log in" button at the top right that allows you to access your private space through your email or your Facebook profile in a completely secure way.

Once logged in, you will find the following sections:

• My bookings: Here you can find all the details of your reservations.
• Wishlist: All your quotes in one place.
• Refer a friend: Share your code to enjoy your $200 discount!
• Exoticca Wallet: All your promotions are here.
• Personal details: Access your personal data and modify it here.
• My subscriptions: Manage your subscriptions to our newsletters from here.
• Contact us: Direct link to our Contact Form.

Click here to access My Account

If you want to change your password, personal details (name, surname…), and passport info:

• Once logged in to your account, please go to the “Personal details” section.
• You will then be able to add or edit your personal details.

Click here to edit your personal details

• Once logged in to your account, please go to the “My Bookings” section.
• You will be able to see all your future bookings, and in the first section of each of them, you will find the “1. Your passport information” section.
• If there is any missing or incorrect information in your passport details, you will be able to “Check the info” and update it.
• If the option to update the passport is not available, please use the Contact Form to open a request with all the information, and we will make the changes for you as soon as possible.

Click here to access My Account

Once your purchase is complete, you will receive confirmation by email and all your travel documents will be uploaded on to your Exoticca Account. These will include: transport details, hotels, itinerary, important notes, and insurance policy (if applicable).
Your Trip Summary will include information on your itinerary, hotels, flights and excursions and will be updated as these are confirmed. You need to print the latest version before travelling to ensure that all updates are reflected.

Please consider that if your bookings suffer any change or modification, the information shown in the latest version of your Trip Summary will always be the most updated one.

Click here to access My Account

• Once logged in to your account, please go to the “My Bookings” section.
• You will be able to see all your future bookings, and at the end of each of them, you will find the “Download your travel documentation” sections.

Click here to access My Account.

Passport validity

It is the traveler’s responsibility to verify and comply with the passport, visa, and travel requirements applicable to your itinerary. You should check the requirements for your own specific circumstances with the corresponding embassies and/or consulates as appropriate. Requirements change so please check the up-to-date requirements in advance of your departure date.

In many cases, countries now require that passports are valid for at least 6 months from the date of departure from their borders. 

COVID-19 vaccination recommendations and other vaccines

It is the responsibility of the traveler to verify and comply with the health requirements, proof of testing, and vaccination applicable to your itinerary both at the destinations and for, if applicable, countries where you have a connecting flight. Requirements change quickly and you should check the updated guidance well in advance of departure as well as shortly before departure.

Check with the migration and health authorities for the country of origin, destination, and stopover to learn more about vaccination requirements.

Traveling to Canada: Electronic Travel Authorization (eTA) 

An Electronic Travel Authorization (eTA) is an entry requirement for citizens of visa-exempt countries traveling to Canada by air. This includes travelers who travel to Canada to catch a connecting flight. An eTA is linked electronically to the traveler's passport and is valid for a maximum of five years or until the passport expires, depending on which of these two scenarios occurs first. If you get a new passport, you need to get a new eTA.

An eTA does not guarantee entry to Canada. When you arrive in Canada, a border services officer will ask to see your passport and other documents to determine whether you are admissible to enter Canada. For more information click here.

Traveling to a Schengen member country (Europe): Travel Information and Authorization System (ETIAS)

The ETIAS travel authorization will be needed to enter a Schengen member country by air, land, or sea. From November 2023, visitors that do not need a visa to enter Europe will be able to register with ETIAS. ETIAS will become a mandatory entry requirement. The ETIAS for Europe will grant travelers authorization to visit the ETIAS countries that are all members that compose the Schengen zone. The ETIAS visa waiver has been designed for short-term stays of up to 90 days. For more information click here.

Our offers allow you to pay in installments through our website or by talking with one of our Customer Success agents.

You can make a payment via:

• Debit o credit card
• PayPal
• Bank transfer

If you want to easily, do it through our website: 

• Once logged in to your account, please go to the “My Bookings” section.
• You will be able to see all your future bookings, and in the third section of each of them, you will find the “3. Your payment” section.
• If there is any missing payment you will have to click on pay now and you will only need to follow the instructions.

The Exoticca Wallet is a voucher that could come from a promotion or a refund that you can use towards your next reservation.

The conditions of the Exoticca Wallet are subject to change. For more information see our T&Cs.

You can use the balance of your Exoticca Wallet to pay for your next reservations.

• On the web: When you are in the payment step, you can select Exoticca Wallet as the payment method.
• By phone: You can also use it by phone with one of our experts as a payment method.

At any time, you can access My account to see your available balance and your movements.

• If the balance of your Exoticca Wallet is higher than the value of your reservation, the remaining balance will be deposited in your Exoticca Wallet.
• If the balance of your Exoticca Wallet is less than the value of your reservation, you will only have to pay the difference with the payment method you choose.

The CVV Code is a security code that, on most cards, is a three-digit code located on the back of the card, inside the signature area. For American Express the CVV code appears as 4 digits above the card number on the front of the card.

Your card may have been rejected for one of the following reasons:

Error entering card number: Check that the data entered is correct. Make sure that you have entered the correct card number. Do not enter spaces or hyphens.

My credit card expired. If the card has not expired, check that the date has been entered correctly.

Error writing CVV / CVC card verification code: Check that you have correctly entered the card's CVV code. The CVV Code is a security code that, on most cards, is found on the back of the card, in the signature area. For American Express the CVV code is the 4 digits that appear on the front of the card above the card number.

Credit limit, card limits, and account balance. Verify that the card you are using has a sufficient balance. Most cards come with a preset limit between £600 to £1,200. Verify with your bank that you are not exceeding the limit of your card. Remember that even if you have a balance in your bank account, you may have exceeded the daily or monthly limit of your card. In any case, you can contact your bank to extend the limits, or indicate that you are going to proceed with a purchase, specifying the amount. If you have any questions, do not hesitate to contact us by phone.

Secure payment or 3DSecure. With some purchases, your bank asks for an extra verification step when making the payment. Most of the time it is a code sent by SMS or through your bank's APP. Remember to have your mobile phone nearby to be able to enter the code you receive on your phone. Once you receive it on your mobile phone, you must enter the code in the purchase process.

Sometimes it is a good idea to try paying with another card or with a different payment method.

If after carrying out these checks, problems persist, do not hesitate to contact our customer service. We will offer you help with your selection of payment methods, and we will inform you about other payment methods available such as payment in installments.

Click here to access our Contact Form.

Yes, for the second payment you can use another card without a problem.

If you have received a discount code or a bonus, you have two options.

1. Choose your trip through the web. During the purchase process, you will see a field called Promotional Code. Enter your code in this field. Your discount will be applied to the total price of the reservation. If you have any problem, you can contact our customer service.

2. You can make your reservation by phone and indicate our promotional code to our agents.

If your bonus amount is higher than the price of the trip, you do not lose your money. A bonus will be automatically generated with the difference within 24 to 48 hours.

Click here to access our Contact Form.

Changes of hotels and other land services are not permitted after the booking is confirmed. If you wish to make any significant amendment affecting the hotels or land services, you will need to cancel it as per the terms & conditions applicable to your booking and make a new booking.

If you require more information about your cancellations policy please go to the relevant Terms and Conditions for your booking (See Cancellation Policy section).

If you would like to proceed with the cancellation or require assistance please contact us by using the Contact Form.

Click here to access our Contact Form.

You are always able to request to add or remove an optional service, and even if these requests are not guaranteed, we will try our best to fulfill them.

In order to be able to review your request as soon as possible, please open a case using the Contact Form with all the information.

Click here to access our Contact Form.

For any further advice, please contact our Customer Service team using the Contact Form so we can review your request.

• Once logged in to your account, please go to the “My Bookings” section.
• You will be able to see all your future bookings, and in the second section of each of them, you will find the “2. Additional activities” section.
• After you click on additional activities, you will be able to see all the options available for your trip.
• You will only have to click on “ADD” and follow the instructions.

Click here to access My Account

Changes of flights and related services are not permitted after the booking is confirmed. If you wish to make any significant amendment affecting the flights, you will need to cancel it as per the terms & conditions applicable to your booking and make a new booking.

If you require more information about your cancellations policy please go to the relevant Terms and Conditions for your booking (See Cancellation Policy section).

If you would like to proceed with the cancellation or require assistance please contact us by using the Contact Form .

Click here to access our Contact Form.

If you would like to make an upgrade to your flight or ask for a quotation, please contact us using the Contact Form with all the information. Our customer success agents will answer your request as soon as possible. 

Click here to access our Contact Form.

Please take into account that depending on the date your trip was booked, different conditions apply. 

• For reservations booked prior to January 18, 2022: Please click here and go to section "Changes and cancellations by you”.
• For reservations booked between January 18, 2022 and July 24, 2022: Please click here and go to section  “Cancellation by the Customer”.
• For reservations made from July 25, 2022 onwards: Please click here and go to section “Cancellation by the Customer”.

If you would like to proceed with the cancellation or require assistance please contact us by using the Contact Form.

Click here to access our Contact Form.

The COVID-19 pandemic not only created an unparalleled impact on health and economy globally, but it has also changed fundamental behaviors with regards to traveling. In response to such changes, Exoticca provides extra peace of mind for all reservations made from 18th January, 2022 onwards by including Covid 19 Protection.

Testing positive for COVID-19: If you or anyone else traveling with you on your booking cannot travel due to testing positive for COVID-19 you will be given the option to reschedule your trip or receive 100% of the trip value in Exoticca travel credit. 

**Proof of infection must be provided in the form of an official COVID-19 positive test result.

For more information on the details of the Covid 19 Protection Policy, please go to the relevant Terms and Conditions for your booking (See Cancellation Policy section).

It is the traveler’s responsibility to verify and comply with the passport, visa, and travel requirements applicable to your itinerary. It is also the responsibility of the traveler to verify and comply with the health requirements, proof of testing, and vaccination applicable to your itinerary both at the destinations and for, if applicable, countries where you have a connecting flight. 

Requirements change quickly and you should check the updated guidance well in advance of departure as well as shortly before departure.

You should check the requirements for your own specific circumstances with the corresponding government embassies and/or consulates as appropriate.

We've got you covered, wherever you go.

Premium Care

• COVID-19 Protection: Get 100% of your money back if you cannot travel due to disruptions caused by COVID-19 such as travel restrictions, testing positive and much more.
• 24/7 In-Trip Assistance: 24/7 dedicated care from our Exoticca Travel Experts to assist you during your trip from anywhere in the world.
• Trip Refund Guarantee: In the unlikely event that we need to cancel your trip, you'll be guaranteed a refund within 14 days. All our trips are ABTA and ATOL protected.

Need extra peace of mind? Upgrade to one of our flexible travel protection plans:

Premium Care FLEX

With our Flex protection, you can cancel your trip for any reason up to 30 days before departure and keep 100% of the trip costs in travel credit.*

Premium Care FLEX +

With our Flex + coverage you can cancel your trip for any reason up to 30 days before departure and keep 100% of the trip costs in travel credit or receive a full refund in cash.*

*The price of our Flex and Flex+ protection plans are calculated at checkout and vary depending on your trip. The cost of the Flex and Flex+ protection plan is non-refundable. Only one cancellation is allowed with each purchase of a protection plan.

For more information please go to the relevant Terms and Conditions for your booking (See Cancellation Policy section).

We are closely monitoring the Coronavirus (COVID-19) situation with our suppliers and airlines working in accordance with the latest official travel restrictions. Your health and safety are our priority. We’ll keep you up to date with information regarding travel requirements and send you an email before departure to let you know about the latest requirements, if any, for your trip.

For any queries or information about COVID-19, please contact us through our Contact Form and one of our experts will be in touch with you as soon as possible.

Click here to access our Contact Form.

If you need information about travel recommendations or prevention advice against COVID-19, please visit the US Government website.

For more information about the COVID-19 including tips on prevention, please visit the U.S. Center for Disease Control's website.

We are a digital travel agency composed by a team of passionate professionals committed to fulfilling people’s dreams. We create all-inclusive travel packages at the best prices so as many people as possible can enrich their lives with extraordinary experiences.

Each individual tour has been created by ambitious, knowledgeable travel experts, bringing cultures together and making the world more accessible, working with trusted local partners on over 300 itineraries in more than 60 countries.

You can book directly on our easy-to-use website. With thorough and useful information on each trip we offer, enjoy an effortless booking experience thanks to our intelligent in-house technology and fast secure online payments.

If you prefer to speak to someone on the phone, one of our knowledgeable travel agents will assist and guide you throughout the entire booking process, so you have all the information you need to choose the trip that’s right for you.

To speak with a travel agent, please call:

• USA: Toll-free on (888) 488-0592 or international direct dial on +1 (959) 200-8770

• Canada: +1 (778) 807-9750

• Mexico: +52 55 4162 9159

• Germany: +49 30 588 49275

• France: +33 1 76 41 02 29

• Spain: +34 919 01 15 89

• United Kingdom: +44 20 8068 3176

You can easily sign up to our newsletters that are sent regularly and are packed with all our best up-to-date offers.

You can sign up here.