We are Exoticca Travel UK Limited. References to "We", "us" and "our" in these booking conditions means Exoticca Travel UK Limited based in Chase Green House 42, Chase Side, Enfield EN26NF, UK with VAT Number GB257155495. Exoticca Travel UK is a subsidiary of Pangealand, S.L., parent company, registered in the Commercial Register of Barcelona in volume 43.807, page 149, sheet B-438.854, with CIF B-66.052.887, and whose registered office is located at Rambla de Catalunya 2-4, 5th floor, 08007 Barcelona. Phone number :+44 20 3504 3574. Contact form available here.

References to "you" and "your" in these booking conditions means all persons on the booking (including anyone added or substituted at a later date. Exoticca Travel UK Limited is a member of ABTA, membership number Y6417. Please see clause 17 for further details about ABTA.

These booking conditions along with any other written information we brought to your attention before we confirmed your booking form the basis of your contract with us for the travel arrangements detailed on www.exoticca.com/uk and making up your booking (‘your arrangements’). Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. If you are booking for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable.

You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.

Special Note: We endeavour to ensure the accuracy of all the information and prices on our website and in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.

In these terms, a ‘package’ means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. 

 

1. Validity

These terms apply for reservations made from 18th January, 2022 onwards.

Rescheduled bookings are subject to the Terms and Conditions that are valid at the time of the new booking confirmation i.e. if you rearrange your booking on 18th January onward the following T&C will apply.

 

If your travel has been booked before the 18th January 2022, please visit the relevant version of our Terms and Conditions. 

2. Our agreement

An online booking process must be followed in order to book your holiday. In some cases, where you contact our call centre, we will complete this process on your behalf. By submitting (or agreeing that we may submit on your behalf) the booking via our website, that person accepts these terms on behalf of all persons named on the booking. A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation. Please check all your booking details, including your personal information, before submitting your booking for confirmation. If you are booking through our call centre, please ensure that you provide all the correct information, and check the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within the following 48 hours of our sending it out, using the “Contact Us” form on our website. You can also access your booking details in your “My Account”

The suppliers delivering the services in your arrangements work in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.

Travel is personal and each individual’s goals and experiences may differ. We will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, travel agent, or other person or entity relating to any holiday/vacation offered by Exoticca.

 

3. Payment

You must make payment for your arrangements in accordance with the instructions we give you. Generally speaking, in order to reserve your place, a deposit must be paid at the time of booking. The full balance must also be received before 60 days to your intended departure date. Bookings made 60 days or less before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation fees set out in the section “Changes and cancellations by you” will apply.

 

4. Insurance

We recommend that all persons on the booking purchase comprehensive travel insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason. Please note that insurance companies usually limit the time between booking and/or departure date and the issuance of the policy and therefore we recommend purchasing the insurance immediately after receiving the confirmation of the booking from us.

 

5. Special Request

Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

 

6. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details. 

 

 

7. The price you pay

The price of your chosen arrangements is calculated based on the services and dates you select, and will depend on the number of persons included in the booking. It is your responsibility to review the sections of your enquiry titled "the price includes" and "price does not include" before completing the booking process.

In some countries, hotels or other travel services may require payment of a fee or tourist tax locally. Please enquire for further details.

Please note that we reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed holidays. 

 

 

8. Cancellation Policy

 

8.1 Cancellation by the Customer

 

Once a partial or full payment has been made, cancellations will be only accepted in writing. If you wish to cancel you must inform us using the “Contact Us” form on this website as soon as possible. 

Your notice requesting a cancellation will only take effect when it is received in writing, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day (see our Customer Service operating hours in the section “Contact” of this website). If there are specific cancellation conditions for particular arrangements, these will be referred to in the paragraph headed "conditions" in your enquiry. If no such specific conditions are detailed, cancellation charges set out below.

 

 

Free Cancellation

The COVID-19 pandemic has not only created an unparalleled impact on health and economy globally, but it has also changed fundamental behaviors with regards to travelling. In response to such changes, Exoticca is applying exceptional measures that will facilitate the recovery of the travel, especially for customers that are willing to travel despite the uncertainty.

You can request a cancellation anytime and for any reason 60 days before your departure. In this case, 100% of the price paid for your trip will be returned to you in Exoticca travel credit and no penalties or cancellation fees will be applied.

Once the cancellation is informed by you, the travel credit will be activated in your “My Account” under the section “Exoticca Wallet” immediately. Our Customer Service will notify you as soon as the transaction has been completed.

The Exoticca travel credit is a non-refundable virtual wallet that can be used towards any of the trips on this website at any time (the travel credit will not expire). If the value of your next booking is lower than your outstanding credit balance, the remaining amount will remain available in your wallet, ready for any additional reservation. On the contrary, if the value of your next booking is higher than your outstanding balance, the remaining amount will be paid by you following the payment terms defined in the section ‘2. Payments.’

Should you wish to decline the use of the Exoticca travel credit as the means of reimbursement, you can opt for a cash reimbursement which will include the application of the following conditions: 20% of the total holiday cost to be deducted as penalty plus 130 GBP as cancellation fee per passenger.

 

Protection in case of COVID-19 infection by the passengers

Additionally to the previously defined “free cancellation policy”, your booking will be protected in case you test positive of COVID-19. In this case, we shall return 100% of the price paid for your trip in travel credit and no penalties or cancellation fees will be applied.

The following conditions will apply:

• The infection must occur to you or the passengers confirmed in your booking.
• A certificate must be delivered by a physician with the proof of a positive test issued by an officially recognized medical organization. The supporting documentation must be sent to our Customer Service team before the departure date using the “Contact Us” form on our website.
• The infection must be produced within the 7 days before departure.

The Exoticca travel credit is a non-refundable virtual wallet that can be used towards any of the trips on this website at any time (the travel credit will not expire). If the value of your next booking is lower than your outstanding credit balance, the remaining amount will remain available in your wallet, ready for any additional reservation. On the contrary, if the value of your next booking is higher than your outstanding balance, the remaining amount will be paid by you following the payment terms defined in the section ‘2. Payments.’

Should you wish to decline the use of the Exoticca travel credit as the means of reimbursement, you can opt for a cash reimbursement which will include the application of the following conditions: 75% of the total holiday cost to be deducted as penalty plus 130 GBP as cancellation fee per passenger.

 

Other Cancellation by the Client

For cancellations requested after 60 days (once the Free Cancellation term have expired), since we incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, penalties and cancellation fees shall apply to packages and/or services based on the anticipation of the contract termination, as indicated below. 

Period before departure in which you notify us:

• 60 to 15 days prior to departure, 50% of the total holiday cost will be deducted as penalty plus 130 GBP cancellation fee per passenger will be applied.
• Less than 15 days prior to departure, 75% of the total holiday cost will be deducted as penalty plus 130 GBP cancellation fee per passenger will be applied.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

We will deduct the cancellation charge(s) from any monies you have already paid to us. If you are entitled to a refund, this will be issued within 14 days of the date you inform Exoticca of the cancellation 

 

 

8.2 Cancellation by Exoticca

COVID-19 protection in case of travel ban

The COVID-19 pandemic has not only created an unparalleled impact on health and economy globally, but it has also changed fundamental behaviors with regards to travelling. In response to such changes, Exoticca is applying exceptional measures that will facilitate the recovery of travel, especially for customers that are willing to travel despite the uncertainty.

If you can’t travel due to any of the following cases, you will be able to make a free reschedule (no fees or penalties applied):

• Borders closed to visitors - there is an official travel ban from the destination country, where a government resolution has been issued forbidding the entry of foreign visitors.
• Government restrictions in origin - there is an official travel restriction from the country of origin where a government resolution has been issued forbidding the travel to the relevant destination.
• Mandatory quarantine at destination - there is an official mandate to go on quarantine at the relevant destination and it cannot be avoided by any alternative measure (negative COVID-19 test, for instance).
• Airline not operative - the relevant airline is not operating the scheduled flight as a consequence of a COVID-19 lockdown.

When rescheduling, you must pay any extra costs or charges incurred or imposed by any of our suppliers (for instance, the increase of the flight price due to changing of the date).

If we are unable to offer you a reschedule, we shall migrate the funds paid for your cancelled trip to Exoticca travel credit. The travel credit will be activated in your “My Account” under the section “Exoticca Wallet” inmeditately. Our Customer Service will notify you as soon as the transaction has been completed.

The Exoticca travel credit is a non-refundable virtual wallet that can be used towards any of the trips on this website at any time (the travel credit will not expire). If the value of your next booking is lower than your outstanding credit balance, the remaining amount will remain available in your wallet, ready for any additional reservation. On the contrary, if the value of your next booking is higher than your outstanding balance, the remaining amount will be paid by you following the payment terms defined in the section ‘2. Payments.’

Should you wish to decline the use of the Exoticca travel credit, you can opt for a reimbursement of the funds on the same method of payment used when making the booking by contacting our Customer Service team. 

Other Cancellation by Exoticca

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concern’s control.

We consider a pandemic like COVID-19 a force majeure event. However, due to the fact that COVID-19 has been of an unparalleled impact for the travel industry, both businesses and travellers, Exoticca has defined a series of special conditions to facilitate the recovery of our activity. These special conditions have been described in detail in the previous section.

For group travels, Exoticca designs specific arrangements in destination considering a certain quantity of passengers therefore in some cases if the minimum number is not reached we reserve the right to cancel your booking and addresses as a “major change” with the conditions mentioned in the chapter 8. Changes below.

 

 

09. Changes

9.2 Changes by the Customer

If you wish to make any changes to your arrangements after they have been confirmed you must inform us in writing using the “Contact Us” form on this website as soon as possible. 

Your notice requesting a change will only take effect when it is received in writing, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day (see our Customer Service operating hours in the section “Contact” of this website). In the event that we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you and the conditions mentioned in the section ‘7.1 Free Cancellation by you’ or ‘7.2 Other Cancellation by you’ will apply based on the anticipation to the departure date.

We can’t guarantee that changes can be met, although we will do our best to assist. In the event we can meet your requested change, you shall pay any applicable rate changes or extra costs incurred by EXOTICCA and any costs or charges incurred or imposed by any of our suppliers.

Certain arrangements, in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

 

9.2 Changes by Exoticca

 Pre-departure changes 

Because we plan your arrangements many months in advance, in some circumstances we must reserve the right to make changes to them and cancel them.

Most changes will be minor, and while we will do our best to notify them to you as soon as reasonably possible before your departure, we will have no other liability to you in respect of them.

Examples of “minor changes” made before departure include the following:

• A change of overall length of your arrangements of twelve hours or less.
• A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” made before departure include the following:

•  A change of accommodation area for the whole or a significant part of your time away.
•  A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
•  A change of overall length of your arrangements of twelve hours or more.
• A significant change to your itinerary, missing out one or more destinations entirely.
• The entire cancellation of the trip due to the unreaching of the minimum quota for the group (this only applies for group travelling).

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

• Accepting the changed arrangements
• Having a refund of all monies paid
• Accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value, the same way you will incur in extra costs if the alternative is of a higher value).

You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

We will not pay you compensation and the above options will not be available where:

• We make a minor change
• We cancel as a result of your failure to make payment in accordance with these terms
• Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Post-departure changes 

If we become unable to provide a significant proportion of your arrangements after you have departed, we will make alternative arrangements for you but if it is impossible to do so, or you choose not to accept them for good reasons, we will, where appropriate, provide you with equivalent transport back to your place of departure or another place we both agree. If your arrangements are a package, and if appropriate in all the circumstances, we will also pay you reasonable compensation with the exception of changes or cancellations are caused by "force majeure" (please see the forthcoming section for more details), we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.

 

 

10. Complaints

If you experience a problem during your holiday, please immediately inform the relevant supplier so that they can take steps to put things right. You can also reach us using the “Contact Us” form on our website, or through our Emergency line that will be communicated to you before travelling.

If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and could affect your rights under our agreement.

In the event of Exoticca failing to provide contracted services, or if they are provided incorrectly, the consumer is required to make a written complaint within 30 days from the end of the trip in question.

For details about the ABTA scheme for resolving disputes please see clause 17 on ABTA. 

 

 

11. Your behaviour

If in our opinion or in the opinion of any person in authority, your behaviour is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result. 

 

 

12. Our Responsibilities

We accept responsibility as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 2018. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

• The act(s) and/or omission(s) of the person(s) affected;
• the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
• unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
• an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

We may however provide you with reasonable assistance in the event you experience difficulty arising out of these circumstances if your arrangements amount to a package.

We will not be responsible or pay you compensation:

• For services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you; or
• for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

Luggage and other personal belongings are transported at your own risk so should be supervised at all times. For air, rail, sea or river transport the conditions set by transportation companies will apply, being the applicable passenger ticket document issued. In the event of harm, late delivery or loss, you shall report this immediately to the air carrier.

Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):

• whether or not you have followed the complaints procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions;
• the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements;
• when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. 

13. Jurisdiction and applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

 

14. Financial security for packages

We are required to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers’ repatriation in the event of their insolvency. We provide full financial protection for our package holidays:

For flight-based holidays this is through our Air Travel Organiser’s Licence number [11248]. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things do not go as planned. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer if where applicable. You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 

 

 

15. Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.gov.uk/browse/abroad/passports Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

The airlines, in compliance with the requirements of the US Government, are legally obliged to allow the Bureau of Customs and Border Protection (CBP) US data to access certain travel and booking of passengers flying into / from or transiting through the US. This data is primarily used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses. All persons traveling to the USA must fill out a questionnaire online with a minimum of 72 hours before entering the plane. To do this, you must go to https://esta.cbp.dhs.gov/ and follow the steps. The information provided here will be encrypted and completely confidential. The cost of this procedure is payable by you. The authorisation is valid for two years or until the passport expires.

Special note on COVID-19 situation

Should a PCR or any travel requirements necessary to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company. 

 

 

16. Flights

The flight timings given on booking are for general guidance only and are subject to change. The actual flight times will be those shown on your etickets. You must accordingly check your etickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been issued.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.

Our website is our responsibility. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Please note that in accordance with Air Navigation Orders passengers who are under the age of 18 on the date of travel are considered minors for the purpose of an air service. Minors must travel with an adult and therefore Exoticca will not organize trips for minors unless they are accompanied by an adult.

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be published at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.
 

General conditions of air transport

The airlines determine the conditions of implementation of air transport and are solely responsible for the changes in schedules or routes, stops, changes of airport delays and flight cancellations. In most cases, all these circumstances respond to the overbooking of airspace, the need to respect the rules of air navigation and the period of maintenance of aircraft at airports, all with the sole purpose of ensuring safety for passengers.

We will not be liable for any schedule changes, delays, cancellations and other circumstances attributable to the carrier, your own actions or those of a third party or force majeure.

Please note that if you do not use the outbound flight ticket, the company can cancel the return flight.

Check-in and queuing times vary from airline to airline, and we recommend all travelers to arrive at the airport sufficiently in advance of the departure time. Procedures may vary, it is your responsibility to inform yourself about and fulfill the latest airline and entry requirements for your destination, return trip and any possible transit countries.

It is important to note that, once you have been issued with an eticket for your flight, that flight will not be refundable. To change requests, the conditions set by the airline for the appropriate fee will apply.

Airlines can make schedule changes or cancellations before departure, so it is your responsibility to confirm your flight within the 48 hours prior to departure:

• Directly with the airline
• Through the link www.checkmytrip.com

In the booking process, we will request personal and contact information so that we may communicate if necessary, any incident that may arise in your booking. We will have no liability if the data you provide is incorrect or incomplete.

 

Documentation required for your trip.

It must include the name and surname of passengers as stated in its documentation (ID card, passport or residence/NIE)

It is the responsibility of each passenger to ensure you have valid travel documentation which meets the requirements of the airline, immigration and the authorities of each destination.

Please note that:

• All passengers are required to carry a valid travel document (including infants and children).
• A passport to travel outside the UK must be valid for the period of intended stay. If a visa is applicable, any child / infant must travel with adult figure in the photograph of the visa.
• All citizens who are not from UK must have their travel documents validated and boarding pass before going through the airport security area.
• To ensure compliance with all regulations, passengers should carry a valid passport (and visa if applicable) or a national identity card issued by a government of the UK on all routes. The passenger will pay fines, penalties or costs arising out of breach of this requirement.
• The Green cards, driving license, family books, notepads maritime identification a police report (issued in case of loss or theft travel document), military identification cards, among others, are not accepted as valid documents. If the photo IDs expired or damaged they will not be accepted on any flight.
• Data from travel documents of passengers (including children and infants) must be entered during the online check-in process. On all routes, passengers must present valid travel documents and online boarding passes at the airport security area and at the gate.

 

 

17. ABTA

ABTA: We are a Member of ABTA, membership number Y6417. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. 

 

18. Refer a Friend Program

• Participants in the program must be aged 18 or over. 
• Referral credits and discounts are not refundable. 
• Referrers' credits are valid for 24 months from the date they are earned (from the moment the friend who has been invited pays the deposit for their first Exoticca trip using a referral code). 
• Credit will be awarded to the referrer within a few hours after his referred friend has paid the deposit of his first trip.  
• The referral credit can only be redeemed by a new customer during the period between day one when the customer creates their Exoticca account and 23:59:59h of the 90th day of being an Exoticca customer. From that day on, the customer will not be able to benefit from this promotion, regardless of the date on which they received the invitation with the reference code. 
• Referred friends must be new customers who have never booked or travelled with Exoticca before. 
• Referred friends may not be on the same booking or sharing a room with the person who referred them. 
• Only one person per room is permitted to use their credit on a booking with Exoticca. 
• Each Participant may share their referral code as many times as they wish during the term of this program. 
• Referred friends must provide the personal code of the
  referrer at the time of booking, to receive the discount and generate a $100 referral credit for their referrer. 
• If a referred friend books via call centre, the referral code of the person who referred them should be provided upon booking. 
• Referred friends can only use their referral code for their
  first reservation. If this booking is later cancelled, the code cannot be reused. 
• Multiple referral credits may be combined with each other and with any other credits on your account and can be used on any future bookings. 
• Referral credits can only be used to make a new booking or to add extra activities to a current trip. They cannot be used to add or change an insurance policy. 
• Each Referral Credit awarded must be applied in whole to a single booking. Any amount remaining once the booking balance is paid in full will be forfeited and may not be carried over to another booking. 
• Passengers travelling in private groups are not eligible for this program. 
• The referral codes generated from this promotion are personal and non-transferable, and under no circumstances may be subject to exchange, alteration or compensation. It is strictly prohibited to reproduce, make available to the public, modify, sell or distribute in any way such referral codes. 
• Exoticca reserves the right to cancel this promotion in case of force majeure that would make it impossible to continue the promotion, in accordance with the provisions of these T&Cs. Eventually, some modifications may be published during the promotion and will be considered as annexes to the present T&C and an integral part of the same. 
• Exoticca reserves the right to block and/or cancel without prior notice all those codes that, according to the criteria of the organizing entity, have been generated fraudulently. Exoticca may disable access to the beneficiary account of such codes, in those cases that do not comply with the policy of the company, and/or defraud, alter or disable the proper functioning and normal and regulatory course of the promotion; and may exercise the legal actions that may apply. 
• Exoticca is not responsible for any loss, damage, theft, delay or any other circumstance attributable to third parties (collaborators, agents, distributors, etc.) or the internet that may affect this promotion. Likewise, Exoticca is not responsible for any damages that may arise from participation in the promotion. Exoticca is exonerated from incidents and events of any kind that are caused by external acts of bad faith or by incidents resulting from breakdowns in the telephone, computer or electrical network. 
• Participation in this promotion implies knowledge and acceptance of these T&Cs by the Participants. Acceptance implies being governed by these T&C during the development of the Promotion. The policies, mechanics and restrictions are not subject to appeal, negotiation or modification of any kind. Exoticca reserves the right to make any type of change without prior notice, so the Participant agrees to periodically review the Rules and Regulations during the validity of the Promotion.

19. Special Promotions 

Discount only applicable to new bookings made from 19/05/2022 to 31/05/2022. Not valid for existing reservations or for customers who cancel a reservation between 19/05/2022 and 31/05/2022 . Promotion not applicable with any other type of additional discount. The discount is per booking and will not be applied per passenger.