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Terms and conditions applicable for reservations prior to January 18, 2022.

ACCURACY OF INFORMATION ON THIS WEBSITE

Exoticca makes every effort to ensure the information is accurate and up-to-date, however errors do occur and Exoticca reserves the right to refuse and/or cancel and refund any booking at an incorrectly posted price.  Exoticca may make changes to these Terms and Conditions at any time and any changes will be effective as soon as they are posted on this website.

POSTED PRICES

Prices are in Canadian Dollars based on costs at the time of posting. Prices depend on numerous factors including, fuel and exchange rates. If any of the costs increase, Exoticca may increase the price of any item. Exoticca reserves the right to increase or decrease prices and will make all efforts to advise of price increases at least 15 days prior to departure date. If the cost increase is more than 7% (excluding government tax), you may cancel your booking and receive a complete refund.

SPECIAL OFFERS

From time to time, Exoticca may advertise special offers, which may be generally available or restricted to certain departure points and destinations.  These promotions may be time sensitive, cannot be put together with any other promotion and will be limited to specific numbers. Exoticca may withdraw any of these offers at any time with or without prior notice.

MINORS

Child and infant fares are different on each airline, cruise line and in hotels.  You should consult with the specific company you are using to make sure you are aware of the applicable age and rate for any child or infant.  Cruise lines require anyone under 21 years be accompanied by an adult over 21 years old. At check-in some hotels require proof of age for child bookings and if the child is not of required age a hotel may charge full adult rate. Any special requirements for children, e.g. a crib, must be made at the time of the booking and a charge may be applicable.

PREGNANCY

Airlines and cruise lines have different policies regarding travel while pregnant and a letter from a doctor or midwife, confirming that mother and baby are in good health and fit to travel may be required.  You should check specific requirements on the airline and cruise line websites for restrictions.

SPECIAL REQUIREMENTS

Anyone with a need for special services or assistance while travelling, including adapted rooms and/or wheelchair accessible rooms and/or private transfers, must advise Exoticca of those needs at the time of booking so that requests can be made.  Additional costs may be applicable for the services and/or assistance.

INCLUDED IN YOUR PACKAGE HOLIDAY

Unless otherwise noted, the price of your package holiday includes what is referred to “the price includes” with respect to each holiday. All features provided by the cruise line or hotel (complimentary or not), are set out on each cruise/hotel page. All hotel information was provided by the applicable hotel management and any features that are temporarily unavailable or which have been permanently withdrawn - for whatever reason - do not have any cash value and are non-refundable. Any features can be changed by a cruise line, hotel or Exoticca, with or without prior notice.

NOT INCLUDED IN YOUR PACKAGE HOLIDAY

Items not included in your package holiday include, entry and exit fees, entry visas, passports, health certificates, laundry and dry cleaning, some a la carte restaurants, meals and alcoholic beverages not mentioned in itineraries, casino, medical services, excursions, telephone calls, internet access, faxes, spa and salon services, safe, mini-bar, tips, onboard gratuities/tips (mandatory gratuity is added to all beverages purchased onboard) and certain baggage charges.

TRAVEL INSURANCE

Exoticca strongly recommends that you purchase sufficient travel insurance to cover cancellation, interruption, baggage and medical expenses. NOTE that many countries now require proof of medical travel insurance coverage in order to be admitted in the country.

CRUISE / HOTEL PREFERENCES

Any cruise or hotel preferences such as dining times, room location, bed preferences, etc. that are not associated with special needs must be requested at the time of booking.  An attempt to accommodate these preferences will be made, however Exoticca will not be responsible if such requests cannot be fulfilled.

CREDIT CARD POLICY

Exoticca accepts MasterCard, Visa and American Express credit cards and when paying with any of these credit cards Exoticca Travel US will appear as the vendor on your credit card statement. By authorizing the use your credit card to pay for the travel services provided by Exoticca you are accepting these Terms and Conditions. By providing Exoticca with authorization to use your credit card you are confirming that you will pay the total amount charged for those services to the card issuer in accordance with your cardholder agreement. If the credit card holder is not one of the people travelling, a Credit Card verification process will be required, including the completion of a Third-Party Credit Card Form and presentation of two pieces of government issued identification.

PAYMENT

A deposit will be required at the time of booking.  Full and final payment must be received by Exoticca 60 days prior to departure, or immediately for reservations made 60 days or less before departure. Failure to comply with the payment schedule may result in the cancellation of your booking and you having to pay all the applicable fees.

BOOKING CHANGES & CANCELLATION

Correction of a name, change of name, change of a departure date or change of the type of tour, is possible if accepted by the supplier but subject to the applicable fee.  Changing all names on a file constitutes a cancellation. If rooming requirements are altered due to a cancellation by one or more passengers, the passengers still travelling must pay the applicable rate for the accommodation to be occupied. Once travel has commenced, no changes to the booking are permitted.

The vacation packages are prepared months in advance, and sometimes one of the advertised services or locations is modified or not available.  On occasion after your booking is confirmed, we may have to make changes to the services that are part of the package. Most often this will be minor, however we may have to make a Major Change before you depart. Major Change includes:

• change of destination;
• change of time of departure or return by more than 24 hours;
• change of the standard of the accommodation;
• increase in the cost of the vacation package of more than 7% (unless government imposed);
• change of route necessitating other identification or documentation when there is insufficient time to meet these requirements before departure; and
• an error in our rates.

If we have to make a Major Change, we will advise you and you may:

- accept the change;

- select one of our alternate vacation packages at the applicable price; or

- cancel completely and obtain a full refund of the price you paid.

Sometimes the hotel you chose will not be available because of unexpected maintenance or overbooking.  If this is the case, Exoticca will provide a substitute hotel, of equal or greater standard. If Exoticca is obliged to downgrade the accommodation, and you accept that offered change, Exoticca will provide you with a partial refund.  We reserve the right to change our published prices without notice and to pass on to you all government imposed taxes, transportation fees and surcharges, including fuel and currency fluctuations.

Exoticca may not be able to refund you in full for changes that are made for reasons of Force Majeure, namely war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, weather causing beach erosion, epidemics or health risks, technical or mechanical problems with transport, flight delays due to weather, government action, closed or congested airports or seaports, supplier insolvency and any events beyond our control.

If you cancel the following charges apply from the date we are advised of your cancellation.  The calculation of the cancelation amount does not include the day of departure. More than 30 days the deposit; between 30 and 15 days the deposit plus 50% of total price; less than 15 days 100% of total price.

Cancellation charges include GST/HST and are effective from the day that we record your cancellation notification.  We may re-sell any cancelled seats or accommodation without refund to you.

Exceptional conditions for reservations made between March 10, 2020, and March 31, 2020; and between April 07, 2020, and May 19, 2020.

Reservations under the title "Free cancellation policy included" will be governed exclusively by the terms and conditions established in said promotion, and therefore the general conditions established in the previous paragraphs will not apply.

For products purchased within the "Free Cancellation Policy" promotion, in case of requesting cancellation, the return of funds will be processed via the same method of payment used when making the booking (card, bank transfer, voucher, etc).

The conditions for reservations made between March 10, 2020 and March 31, 2020, are as follows:

1. The promotion will apply to all bookings made between 10 March 2020 and 31 March 2020, with a departure date of up to and including 30 November 2020.
2. The customer has up to 30 days before the departure of the trip to request the free cancellation.

The conditions for reservations made between April 07, 2020 and May 19, 2020, are as follows:

1. The promotion will apply to all bookings made between 07 April 2020 and May 19 2020.
2. The customer has up to 30 days before the departure of the trip to request the free cancellation.

Period before departure in which you notify us

For bookings purchased before the 09/03/2020 and between 01/04/2020 to 06/04/2020:

1. More than 30 days - Deposit only
2. Between 15 and 30 days - Deposit and 50% of final payment
3. Less than 15 days 100% of holiday cost

For bookings purchased between 10/03/2020 to 31/03/2020 and 07/04/2020 to 19/05/2020 with Free Cancellation Promotion:

1. More than 30 days - Free Cancellation
2. Between 15 and 30 days - Deposit and 50% of final payment
3. Less than 15 days 100% of holiday cost

For bookings purchased from 20/05/2020:

1. More than 60 days - Free Cancellation
2. Between 15 and 60 days - Deposit and 50% of final payment
3. Less than 15 days 100% of holiday cost

TRAVEL DOCUMENTS

Your travel documents will not be released until Exoticca has received your full and final payment. Airline tickets contain conditions as well as the terms of carriage. Please read these conditions carefully as they affect your legal rights.

DOCUMENTATION

It is your responsibility to obtain the correct documentation which is required to travel to your destination and to return to Canada. Exoticca is not responsible if you are denied carriage by an airline or refused entry into a country. Canadian Citizens must carry a valid Canadian Passport and Foreign Affairs Canada, at http://www.travel.gc.ca provides information about this document. All others should contact the relevant Tourist Board or Consular Office to make sure that you know what travel documents are required prior to booking. Most countries now require that your passport be valid for up to six months after the expected date of your return to Canada in order to be valid for travel. Damaged passports may result in denial of boarding and all costs to obtain a new passport and/or a replacement holiday will be entirely yours.  Exoticca may require a copy of your passport in order to complete the booking of your holiday.

BAGGAGE ALLOWANCE

You must consult with the airline to confirm weight restrictions for your luggage. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. In the event of damaged, lost or delayed baggage, please contact the airline representative before leaving the airport. Failure to do so will invalidate any potential claim you may have against the airline.

FLIGHT TIMES & RECONFIRMATION

All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice and Exoticca reserves the right to substitute alternate airlines or aircraft types and add stops or make any other operational changes with or without prior notice. In the event that Exoticca needs to advise you of any such changes prior to your departure from Canada we will contact you at the email address or telephone number you have provided. You must contact the airline directly within 12 hours of departure from Canada and your destination to reconfirm your flight time. In the event of a flight delay related to weather, traffic or a “force majeure” situation, it may not be possible for the airline to provide meals and/or accommodations. Exoticca is not responsible for lost wages, missed holiday time or any other additional expenses incurred as a result of changes in flight times. If a cruise departure is missed due to weather or other problems Exoticca will use its best efforts to make alternate arrangements, however no refund or other compensation will be issued for a missed cruise departure caused by a flight delay or missed flight connection. Cruise lines reserve the right to charge full cancellation fees for any guest failing to embark. You should therefore purchase travel insurance to provide you with coverage for this possibility.

CONNECTING FLIGHTS

All connecting flight reservations are made at your risk and you assume the cost of any loss in the event of a change to the Exoticca flight arrangements that may require you to change your connecting flight(s). Exoticca is not liable for any damages or additional fees incurred by passengers due to a missed flight connection for any reason.

AIRPORT CHECK-IN

Please check with the airline for check-in open and closing times as you must have your boarding pass and have presented all bags to be checked in before the check-in cut-off deadline. You must also be at the boarding gate by the boarding deadline and failure to respect any deadline may result in the reassignment of your seats or cancellation of your reservation. Exoticca will not provide refunds or compensation for any unused seating upgrades or denied boarding. If you are denied boarding it is your responsibility to make alternate arrangements.

ACCOMMODATION

Conditions surrounding the supply of uninterrupted electricity, water and private toilet facilities are not the same in other countries as they are in Canada. Hotels undergo routine maintenance and renovation both in the low and high seasons. At new hotels some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. Any information that we receive about significant work at your hotel will be provided to you prior to departure. Topless sunbathers are found at some resorts and the resort has no control over them. Cruise lines and hotels cannot accept responsibility for the behaviour of other guests or changes in services or facilities because of cultural and political events or holidays. An ocean view room may have a full or partial view of the ocean. As minimum age restrictions vary from hotel to hotel you should enquire with your hotel at the time of booking.

HOTEL STAR RATINGS

Exoticca assigns hotel star ratings based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the standards in the area, as well as the feedback received from customers and staff. Our ratings differ from other published ratings and they are not a promise of any specific feature or amenity.

CRUISE / HOTEL CHECK-IN AND CHECKOUT CONDITIONS

Cruise documentation includes information regarding check-in and embarkation times for the cruise. All passengers must be onboard 90 minutes prior to the scheduled departure time. Checkout / disembarkation information will be provided onboard. Check-in at most hotels is 3:00 pm and check-out is often 11:00 am and is not related to arrival or departure times. Refer to your travel documents for your check-in and check-out times and dates. Some hotels may require a credit card imprint or cash deposit at check-in to provide security for miscellaneous charges such as telephone calls. Hotel hospitality areas for guests without a room are provided at the sole discretion of the hotel. If you want a late check-out and baggage storage it must be arranged directly with the hotel and charges may apply. Exoticca is not responsible for any inconvenience or loss arising from these arrangements.

ACCOMODATION CHANGES

If the accommodation reserved is not available for any reason, Exoticca reserves the right to substitute a similar category of accommodation. This section does not apply to a change in hotel that which occurs by reason of circumstances that are beyond Exoticca’s reasonable control.

ASSISTANCE WHILE AWAY 

Our Exoticca representatives are stationed in most destinations to offer assistance and liase with the service providers to resolve any problems during your stay. Any problem must be brought to the service provider’s attention or the Exoticca Representative’s attention immediately so that they can work to ensure that you have an enjoyable holiday. It is very important that you bring any problem to the service provider’s attention immediately so that it has the opportunity to rectify the problem. Please note that your failure to report your concerns may preclude your right to a claim.

CONDITIONS IN DESTINATION

Exoticca endeavours to keep you up-to-date regarding conditions in your destination, including travel document requirements and travel advisories, but it cannot guarantee the information. Please therefore visit http://travel.gc.ca/travelling/advisories before departure so that you are aware of any relevant travel advisories before finalizing your travel plans. It is your responsibility to comply with the customs, rules and laws of the country you visit. If you conduct yourself in a threatening manner, Exoticca, and any service provider may refuse you service or expel you from the premises. In such circumstances you will be responsible for all costs arising out of your expulsion and you will not receive a refund for any unused portion of your vacation.

OPTIONAL TOURS, EXCURSIONS AND ACTIVITIES 

Any optional tour or physical activity you undertake at the destination contains a risk of personal injury, loss or damage to you and/or your personal possessions. You agree as part of your agreement with Exoticca to assume the entire risk of any and all such injury, loss or damage which you may suffer during or arising out of your participation in any optional tour or physical activity, however it may be caused. Exoticca makes arrangements with independent third parties to provide services in connection with the optional tours and physical activities. Exoticca exercises great care in choosing these independent third parties but does not have control over them and, therefore, is not responsible for, nor can be held liable for, any acts or omissions or negligence of these independent third parties, their employees, servants, agents or subcontractors. These independent third parties are not agents or employees of Exoticca despite their use of any signage or clothing which may contain the name “Exoticca” or other related trade names or logos. The optional tours and physical activities are subject to conditions and limitations imposed by the independent third parties and the laws of the country in which they operate. You agree as part of your agreement with Exoticca to release, discharge and indemnify Exoticca from any and all liability or claims of any nature arising out of or in relation to any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission or negligence of the independent third parties, their employees, servants, agents and subcontractors resulting from or arising out of any of the optional tours or physical activities. Before participating in any optional tour or physical activity you may be required to sign a written release forever releasing, discharging and indemnifying Exoticca from any and all claims of any nature arising out of or related to any such optional tours or physical activity.

REFUNDS FOR UNUSED TRAVEL SERVICES

Under no circumstances is Exoticca obliged to provide you with a refund for unused travel services or any portion thereof.

EXOTICCA’S RESPONSIBILITY

On your behalf, Exoticca arranges with independent third parties, such as airlines, hotels, cruise lines, transfer companies, baggage handlers and other independent suppliers to provide you with the services you have purchased. Exoticca exercises care in selecting these independent suppliers and pays particular attention to their reputation and reliability. However, Exoticca does not control these independent suppliers and and cannot be held responsible for their performance or lack thereof. Exoticca is not responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these services as part of your Exoticca holiday.

LIMITATION OF EXOTICCA'S LIABILITY

Exoticca’s liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount you paid to Exoticca for the services in relation to which you are making a claim.

ACT OF GOD/FORCE MAJEURE

Exoticca is not responsible for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities, or the travel supplier and its facilities.

Special note on COVID-19 situation

The Covid-19 pandemic has created an unparalleled global crisis for the entire travel industry leading to an unprecedented amount of cancellations and curtailments throughout the world. Consequently, Exoticca, in line with other travel companies is applying exceptional measures when dealing with these bookings. Exoticca are offering Refund Credit Notes (vouchers) to all customers which can be used to secure a new Exoticca holiday.
Should a PCR test be required to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company.

INDEMNIFICATION OF EXOTICCA

You agree to indemnify and save Exoticca harmless against any liability, actions (including legal fees), claims, losses, costs and damages, which Exoticca may incur, sustain or pay arising out of or in connection with your negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by Exoticca.

APPLICATION

These Terms and Conditions are binding on all travellers in your party and on each of their estates, heirs, successors and legal personal representatives.

APPLICABLE LAW AND FORUM FOR DISPUTES

Your contract with Exoticca is governed by and construed in accordance with the laws of the Province in which you reside and the laws of Canada applicable therein. Any claim or action against Exoticca shall be filed in the courts of the Province in which you reside and you agree to attorn to the exclusive jurisdiction of such courts.

SEVERABILITY

If any part of these Terms and Conditions is held invalid or unenforceable, the remaining parts of these Terms and Conditions will remain in full force and effect, and, to the extent possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.

ACKNOWLEDGEMENT

By making a reservation with Exoticca, you hereby acknowledge, on your own behalf and on behalf of all of the people for whom you make the booking, that you have read and accept the Terms and Conditions contained herein for yourself and all of those people.

Special Promotions

Discount only applicable to new bookings made from 19/05/2022 to 31/05/2022. Not valid for existing reservations or for customers who cancel a reservation between 19/05/2022 and 31/05/2022 . Promotion not applicable with any other type of additional discount. The discount is per booking and will not be applied per passenger.